Privacy Policy for the Jerry's Cleaners & Retail App

Effective date: October 2026
Last updated: October 17, 2026

Welcome! This privacy policy explains what information the Jerry's Cleaners & Retail mobile app collects, why we collect it, how we use and protect it, and the choices you have. We've tried to keep it short and in plain English.

This policy covers the Jerry's Cleaners & Retail app for Android and iOS (app ID com.jerryscleaners.app), which is operated by Jerry's Cleaner's & Retail LLC, doing business as Jerry's Cleaners & Retail ("we," "us," or "our"). We're a dry cleaner in Crosby, Texas, and we also sell FR (flame-resistant) workwear and Z87+ safety glasses in our store and online.

If you have any questions, you can reach us anytime. Our contact details are at the end of this policy.

The short version

• We collect only what we need to run your account, your dry cleaning orders, your loyalty points, and curbside pickup.

• We don't sell your information. Ever.

• We don't show ads and we don't use third-party advertising trackers.

• We never see or store your card number. Payments are handled by Shopify's secure checkout.

• Location is optional. If you allow it, we use your location only during a curbside pickup so our staff know when you're arriving. No background tracking, and you can turn it off anytime.

• Push notifications are optional, and we don't send SMS or marketing texts.

• You can ask us to delete your account and data at any time by emailing jerryscleanersretail@gmail.com or calling (346) 691-9755.

Information we collect

1. Account information

When you create an account, we collect:

• Your name

• Your email address

• Your phone number

We use this to set up and manage your account, link your dry cleaning orders and loyalty points to you, and contact you about your orders if needed.

2. Dry cleaning orders

When you drop off clothes, our staff enter your order into the app. For each order, we keep:

• The 5-digit tag number from your paper ticket

• The number of pieces

• The pre-tax total

• The order status (for example, in progress or ready for pickup)

We also save your cleaning preferences, such as your starch level (No Starch, Light, Medium, Heavy, Xtra Heavy, or Dry clean) and whether you want a crease in your pants. This way we get your clothes the way you like them every time.

3. Loyalty points

We keep track of your points balance and history (points earned, redeemed, and expired) and the purchases that earned them. Here's how our loyalty program works:

• You earn 1 point for every $1 you spend.

• 200 points = $10 off.

• You can redeem up to 400 points ($20 off) per transaction, with a $10 minimum purchase.

• Points expire 90 days after they're earned.

4. Curbside pickup

If you use curbside pay-ahead pickup, you can save details about your vehicle so our staff can find you:

• Your vehicle type (for example, pickup truck or SUV)

• Your vehicle color

• Your vehicle's make and model (optional)

We also create a 4-digit pickup code for each curbside pickup so we can confirm we're handing your order to the right person. We use your vehicle details only to help with your pickups. You can change or remove them in the app at any time.

5. Location (optional, for curbside pickup only)

If you choose to allow it, the app asks for permission to use your device's location when you use curbside pickup. We use it only so our staff know when you're on your way or nearby and can bring your order out to you.

• Location is opt-in. The app works without it. You can still use curbside pickup by checking in when you arrive.

• We use your location only while you're using the pickup feature for an active pickup. We don't track you in the background or keep a location history.

• We keep your location only as long as needed for that pickup.

• We never sell your location or use it for advertising.

• You can turn off location access at any time in your phone's settings.

6. Shopping and payments

When you shop or pay in the app, checkout is handled by Shopify. Your payment card details are entered directly into Shopify's secure checkout. Our app never sees or stores your full card number. Shopify processes your payment information under its own privacy policy: https://www.shopify.com/legal/privacy.

We may receive basic order details from Shopify (such as what you bought, the amount, and whether payment went through) so we can fulfill your order, update your dry cleaning ticket, and award loyalty points.

7. Push notifications

If you allow it, we send push notifications about things like your order being ready for pickup. To do this, your device gives us a push notification token (a random ID that lets us send notifications to your phone). We keep notifications to a minimum and only send helpful, order-related updates.

Push notifications are opt-in. You can turn them off at any time in your phone's settings. We do not send SMS text messages or marketing texts.

8. Basic technical information

Like most apps, the app and our service providers may automatically process limited technical information needed to make the app work and keep it secure, such as your device type, operating system version, app version, and error or crash information. We don't use this to identify you for advertising.

What we don't collect

• No background location tracking or location history. We use location only with your permission during an active curbside pickup (see above).

• No advertising IDs or ad trackers. We don't use third-party advertising or cross-app tracking tools.

• No payment card numbers. Shopify handles those.

• No contacts, photos, or microphone access.

How we use your information

We use your information only to:

• Create and manage your account

• Process, track, and update your dry cleaning orders and preferences

• Run the loyalty program (earn, redeem, and expire points)

• Handle curbside pickups, including using your saved vehicle details (type, color, and optional make and model) so staff can spot your car, and using your location (if you allow it) to know when you've arrived

• Process store and online purchases through Shopify

• Send push notifications you've agreed to receive

• Answer your questions and provide customer support

• Keep the app safe, prevent fraud, and fix problems

• Meet our legal, tax, and accounting obligations

We do not use your information for advertising, and we do not sell it or share it for advertising purposes.

Who we share information with

We share information only with a few trusted service providers who help us run the app, and only as needed for them to do that job:

We may also share information if we're required to by law (for example, a valid court order), to protect the rights, safety, or property of our customers, staff, or business, or as part of a sale or transfer of our business (in which case this policy would continue to protect your information).

That's it. We don't sell, rent, or trade your personal information.

Staff accounts

Our employees use the app with their own staff accounts. Each staff login only has access to the features needed for that person's role. The app keeps an activity log of staff actions (for example, who created or updated an order) to help us keep records accurate, prevent mistakes and misuse, and protect your information. If you're a staff member, this log includes your name or staff ID and the actions you take in the app.

How long we keep your information

We keep your information only as long as we need it:

• Account information, preferences, and vehicle details (type, color, and any make and model you've added): while your account is open. If you delete your account, we delete this information.

• Dry cleaning order and purchase records: as long as needed to complete your orders and to meet our tax, accounting, and legal obligations.

• Loyalty points: points expire after 90 days. We keep your points history while your account is open.

• Curbside pickup codes: used only for the pickup they're created for.

• Location: kept only for the active curbside pickup and not saved as a history once that pickup is complete.

• Push notification tokens: until you turn off notifications, uninstall the app, or delete your account.

• Staff activity logs: as long as reasonably needed for record keeping and security.

When we no longer need information, we delete it or make it anonymous.

Deleting your account and data

You can ask us to delete your account and the personal information connected to it at any time. Here's how:

• In the app: go to Settings > Delete account and follow the steps.

• Email us at jerryscleanersretail@gmail.com with the subject line "Delete my account." Please send it from the email address on your account, or include your name and phone number so we can find it.

• Call the store at (346) 691-9755.

• Visit us in person at 5223 S Main St, Suite 2, Crosby, TX 77532.

We may ask you to confirm your identity before deleting anything, to protect your account. Once confirmed, we'll delete your account, contact details, preferences, vehicle details (type, color, make, and model), push token, and loyalty points. Please note that deleting your account will permanently erase any unused loyalty points.

We may need to keep some limited records, such as past purchase and transaction records, if the law requires it (for example, for taxes) or to resolve disputes or prevent fraud. Anything we keep will be kept securely and only for as long as needed. Information about payments that Shopify holds is covered by Shopify's privacy policy.

You can also ask us to delete specific information (like your saved vehicle details, or just the optional make and model) without deleting your whole account.

Your choices and rights

You can:

• See and update your account information, preferences, and vehicle details in the app, or ask us to do it for you.

• Ask for a copy of the personal information we have about you.

• Ask us to correct anything that's wrong.

• Ask us to delete your account or specific information (see above).

• Turn push notifications on or off at any time in your phone's settings.

• Turn location access on or off at any time in your phone's settings.

To make any of these requests, email jerryscleanersretail@gmail.com or call (346) 691-9755. We'll respond as soon as we reasonably can, and within any time limits required by law. Depending on where you live, including under the Texas Data Privacy and Security Act, you may have additional rights. We won't treat you differently for using your privacy rights.

How we protect your information

We take reasonable steps to keep your information safe, including:

• Encrypting data sent between the app and our servers

• Secure sign-in: customers sign in with one-time codes sent to their email (no passwords to steal), and staff use role-limited logins protected by PINs

• Limiting staff access based on their role, and keeping an activity log

• Letting Shopify's secure checkout handle all card payments

No app or system can be 100% secure, but we work hard to protect your information. If you think your account has been compromised, please contact us right away.

Children's privacy

The app is meant for adults and is not directed at children under 13. We don't knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, please contact us and we'll delete it.

Where we operate

We're a small business based in Texas, and the app is intended for use in the United States. Your information is stored and processed in the United States. This policy and any questions about it are governed by the laws of the State of Texas and applicable U.S. federal law.

Changes to this policy

We may update this policy from time to time, for example if we add new features to the app. When we do, we'll post the updated policy on this page and change the "Last updated" date at the top. If we make important changes, we'll let you know in the app or by email. If you keep using the app after an update, that means you accept the updated policy.

Contact us

If you have questions about this policy or your information, we're happy to help:

Jerry's Cleaner's & Retail LLC
dba Jerry's Cleaners & Retail
5223 S Main St, Suite 2
Crosby, TX 77532
Phone: (346) 691-9755
Email: jerryscleanersretail@gmail.com

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